Politique

Résumé

Last updated: June 20, 2025

Welcome to grandpackmachine.com. This Privacy Policy is intended to explain how [GRAND INTELLIGENT EQUIPMENT (GUANGZHOU) CO.,Ltd] (hereinafter referred to as "we", "our") collects, uses, shares and protects your personal information in connection with our website and services.

We are committed to protecting your business and personal privacy. Please read this policy carefully to understand our practices regarding your information. By visiting this website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information about you in the following ways:

a) Information you provide directly to us
When you make an inquiry, request a quote, download a product catalog, register an account or communicate with us through our website, you may voluntarily provide us with information, including:

Business contact information: Your name, position, company name, country/region.

Contact information: Your work email address, phone number.

Account information: If you create an account on our website, we will collect your username and password.
Inquiry Information: Any information you submit in a contact form or email, such as the device model you are interested in, technical requirements, etc.
b) Information we collect automatically
When you visit our website, our servers may automatically collect certain information, including:

Technical Information: Your IP address, browser type and version, operating system, time zone setting.
Usage Information: Pages you visit, dwell time, clickstream data, and pages you visit before and after visiting our website.

2. How We Use Your Information

We use your information for legitimate business purposes to provide you with a smooth, efficient and customized experience. Specific uses include:

Provide service and support: Create and manage your account, respond to your product inquiries and quote requests.
Fulfill business transactions: Process and manage orders, payments and other transactions related to our equipment and spare parts.
Business communications: Send you necessary communications related to your account or order, such as order confirmations and shipping notifications.
Send marketing information: With your consent, send you our newsletter, new product releases, technology updates or industry exhibition invitations. You can choose to unsubscribe at any time through the link in the email.
Improve our website and services: Monitor and analyze usage trends to improve the operational efficiency, functionality and user experience of our website.
Maintain security and compliance: Prevent fraudulent transactions, comply with applicable laws, regulations and legal process, and enforce our terms and conditions.

3. How We Share Your Information

We respect your privacy and will not sell your personal information. We only share your information in the following limited circumstances:

Third-party service providers: We may share your information with third parties who provide services to us, such as website hosting, data analysis (such as Google Analytics), customer relationship management (CRM) systems and logistics and transportation service providers. These service providers are obligated to protect the security of your information and are only authorized to perform specific tasks for us.
Business partners: In order to better serve you, we may share your contact information with our authorized dealers or regional service partners so that they can provide you with localized support or services.
Legal requirements: We may disclose your information if required by law or if we believe in good faith that it is necessary to respond to legal process (such as a court order or subpoena) or to protect our rights, property and safety.
Business Transfers: In the event of a merger, acquisition or asset sale, your information may be one of the transferred assets.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users of our website and to help us improve the website.

What are cookies: Cookies are small text files containing a small amount of information that are downloaded to your device when you visit a website.
Types of Cookies We Use:
Necessary Cookies: Necessary to ensure the proper functioning of the website, such as user login functionality.
Analytical Cookies: Help us understand how visitors interact with the website (for example, through Google Analytics) so that we can analyze and improve website performance.
Functional Cookies: Used to remember your preferences (such as language or region) to provide a more personalized experience.
Your Choices: Most browsers accept cookies by default. You can refuse or delete cookies by modifying your browser settings. However, please note that if you disable cookies, it may affect the availability and functionality of our website.

5. Your Data Protection Rights

Depending on where you live, you may have the following data protection rights in relation to your personal information:

Right of access: You have the right to request access to the personal information we hold about you.
Right of rectification: You have the right to request rectification of any inaccurate or incomplete personal information.
Right of erasure: Under certain conditions, you have the right to request that we erase your personal information.
Right to object to processing: In certain circumstances, you have the right to object to our processing of your personal information, in particular for direct marketing purposes.
Right to data portability: You have the right to request that we provide your data to you in a structured, commonly used format or transfer it to another controller.
To exercise these rights, please contact us using the contact information below.

6. Data Security

We have implemented appropriate administrative, technical and physical security measures (e.g., SSL encryption technology, access control) to protect your personal information from loss, theft, misuse and unauthorized access or disclosure. Although we strive to protect your information, no security measures are perfect or impenetrable and we cannot guarantee absolute security.

7. Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect or solicit information from children under this age.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and the "Last Updated" date at the top will be updated. We recommend that you review this policy periodically to be informed of how we are protecting your information.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us as follows:

Legal name of the company: [GRAND INTELLIGENT EQUIPMENT (GUANGZHOU) CO.,Ltd]
Registered address of the company: [301A, Building 5, No.333, Juhuashi Ave, Huadu District, Guangzhou City, Guangdong, China.]
Email: [sales@grandpackmachine.com]
Phone: [+86 15361285728]